Your contract is with Pusa Holidays. A contract exists between us when we have confirmed you on our tour / hotel booking /Ticket or any other travel related services of your choice and we have received your booking request and deposits. All correspondence/s in respect of Tours / Travel Service bookings should be addressed to M/s. Pusa Holidays
For the services contracted, 30 % advance payment should be made to hold the booking on a confirmed basis and the balance amount should be paid before commencement of your tour. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. Apart from the above in some cases like special train journeys like Palace on Wheels, hotel or resort bookings during the high peak tourist season (X-Mas, New Year) full payment is required to be sent in advance.
Payment can be made by Credit Card through our secured online payment gateway system, by Bank Transfer, Cash payment to our offices in your city or by Demand Draft/Cheque .All payments should be free and clear of any withholding tax and deduction.
Rights to amend the itinerary if required:
Tour once commenced will strictly go as per the itinerary finalised. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for safety and well being of our esteemed passengers.
Policy Regarding Cancellation / No Show / Early Departure:
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges.